A Predictive Machine Learning Framework for Proactive Customer Satisfaction Management in Electricity Sector
Published in ICDTDE 2025, Jordan, 2025
This paper was presented at the International Conference on Digital Technology Driven Engineering (ICDTDE 2025) in Jordan.
The research introduces a predictive machine learning framework designed to proactively manage customer satisfaction in the electricity sector, enabling utility companies to anticipate and address customer concerns before they escalate.
Recommended citation: Kien Trung Ngo and Le Quyen Luu. (2025). "A Predictive Machine Learning Framework for Proactive Customer Satisfaction Management in Electricity Sector." ICDTDE 2025. Jordan.